We often have customers ask us where they can take their Ultrafeed Sewing Machines to be serviced. Our answer might surprise you, we tell them not to take it anywhere. At Sailrite, we are committed to helping you to learn how to service your own sewing machine, right in your own home. You may be wondering if that’s a practical option, and we whole-heartedly believe that it is.
The DIY spirit is all about self-reliance and knowing that you can do things yourself. We take this same approach to our sewing machine service. It is our goal to make sure we provide you with all the resources you need to effectively and confidently service your own sewing machine.
Our sewing machines are made from mechanical parts instead of electrical boards and circuits, so you don’t need to be a skilled electrician to tune them. In fact, anyone with even a small amount of mechanical skills can service their own Sailrite sewing machine.
Both the Ultrafeed Guidebook and the Ultrafeed Set-up, Use & Maintenance DVD are great resources for information on both routine maintenance and more advanced troubleshooting. If you run into a problem that you can’t solve through the included materials, give us a call. When you call in, we’ll start a custom support case for you to document any and all issues you may be having with your machine. This also helps us track your case until all issues are resolved. Then, you’ll be promptly contacted by a member of our sewing machine staff, often with a custom support video specific to solving your problem. If you find after the video that you need still further assistance, a staff member will work with you over the phone. No other sewing machine company provides this level of service.
Of course, there are at times reasons to have a machine professionally serviced like if your machine fell overboard or if you simply don’t have the time to service the machine yourself. For these occasions, Sailrite has a full service repairs department.
Have you ever had to troubleshoot your own Ultrafeed? How did it go? Share your experiences with us in the comments!